Shipping policy

Thank you for choosing Soulmate Candles! We strive to ensure that your candles are delivered promptly and in pristine condition.

Shipping Times:

  • Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays.
  • Shipping times may vary depending on your location and chosen shipping method. 

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination address.
  • We offer several shipping options, including standard and expedited shipping. Shipping rates will be displayed during the checkout process.

Shipping Locations:

  • We currently ship to addresses within the United States. We do not offer international shipping at this time.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

Shipping Delays:

  • While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your patience and understanding in such situations.

Damaged or Lost Shipments:

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately by email soulmatecandles.wa@gmail.com. We will work with you to resolve the issue and ensure that you receive a replacement or refund as necessary.

Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information at the time of purchase. Please double-check your shipping address to ensure that it is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. Thank you for choosing Soulmate Candles!

Note: This shipping policy is subject to change at any time without prior notice. Please refer to the latest version of our shipping policy on our website for the most up-to-date information.